Current Wishlist
Below is a list of the current wishlist for Support System. These requests have been submitted by current Support System license holders. We will attempt to add the following additions to the program in future updates, however there is no fixed date on which they will be added. Not all features appearing on the wishlist will be added to the program.
Lost password recovery feature.MySQL-based database.Sorting options for FAQ and Knowledgebase articles.HTML format owner's manual.Automatic detection of HTML links and email links in ticket posts.Improved admin control panel navigating for the knowledgebase and FAQ sections.Easier link-based editing of knowledgebase and FAQ entries.Ability to attach a file to a new ticket.Improved navigation within the control panel's FAQ and Knowledgebase sections.User ticket reply posts VIA emails.Automatic ticket creation for support emails.Redesigned control panel.Improved navigation within user knowledgebase and FAQ.HTML-include options on knowledgebase topic creation screen.Auto link addition to knowledgebase and FAQ entry creation screens.User submission of potential FAQ and KB entires.Parallel user FAQ with user questions and responses.Additional user sorting options.Scheduled reminders.Built-in ability to disable certain aspects of the program from the control panel.Search FAQ and Knowledgebase before creating a ticket for a potential answer.Automatically determine quality of customer support using survey responses.Ability to alter the ticket ID format (IE: XX0000XX, XX00XX, etc.)Universal headers and footers.Automated passing of username and password information to prevent multiple reentering of information when creating tickets.History of when users have accessed a ticket.Sort tickets by creator's name.Ability to display how long it took for a reply to be posted on a ticket.Calculate how long it takes, on average, to reply to a customer's question.Proposing a Feature
If you wish to propose a feature for Support System and currently hold license for the product, this can easily be done by either creating a ticket from the Ascad Networks helpdesk, or by emailing us at cgi@ascadnetworks.com.
