1. Log into your c7 Portal control panel.
2. Access the MySQL Command prompt from http://www.yoursite.com/c7/mysql
3. Run the following command, editing details as required:

INSERT INTO `c7_programs` (`id`,`name`,`location`,`version`,`description`,`masterlog`)
VALUES ('ss','Support System','http://www.yoursite.com/cgi-bin/path/to/program/folder/admin.pl?command=default&ilogin=launch','v2.1','Create and manage an online helpdesk.','YYMMDDHHMMSS');