» Handle unlimited tickets.
» Spam prevention.
» Ban IPs that are abusing the system.
» Smart ticket sorting within the admin control panel.
» Automatic ticket closure after 'x' days and 'y' hours.
» Add inter-staff notes to tickets that can't be seen by users.
» Include knowledgebase replies within tickets.
» Auto-detects possible solutions before opening the ticket.
» E-Mail updates for both users and staff members.
» Easily edit a ticket's department and notify user of the change.
» Prevent HTML content from being posted to tickets.
» Ticket flagging to draw attention to inactive tickets.
» Ticket locking to ensure tickets remain open.
» Unlimited fields when creating tickets.
» Ability to limit user posts per ticket.
» Option to require a certain field's submission.
» Option to require a certain field's submission.
» User post editing for corrections.
» Automatic posts to all new tickets.
» Mass post to all open tickets.
» Restrict access to closed tickets.
» Option to choose whether a user can reopen or close a ticket.
» Fully template based for seamless web site integration.
» Chat in real time users VIA the web.
» Included in the program's standard price - a $199 value!
» Handle unlimited live support sessions.
» Automatically transfer users to a ticket screen if idle for certain time.
» Auto-deactivation of the system if staff members cannot attend to chats.
» Post instant replies to common questions using the Common Question Cache.
» E-Mail chats to users and to the company email.
» Keep backups of completed chats.
» Prevent HTML content from being posted to sessions.
» Ban IPs, preventing users from abusing the system.
» Instant notification of new live support sessions.
» Custom alert jingles!
» Fully template based for seamless web site integration.
» Unlimited categories and questions.
» Add, edit, and delete questions from the control panel.
» Populates a "quick link" list of questions for each category.
» Allow users to rate the usefulness of each question/answer.
» Prevent multiple ratings.
» Determine the "quick link" list style without editing templates.
» Fully template based for seamless web site integration.
» Unlimited categories and articles.
» Customize each article's look or use the preset templates.
» Add, edit, and delete articles from the control panel.
» Allow users to rate the usefulness of each question/answer.
» Prevent multiple ratings of articles.
» Track and display statistics for each article.
» Create full-HTML articles, allowing for optimal effectiveness.
» Automatically add knowledgebase articles to ticket replies.
» Fully template based for seamless web site integration
» Allow users to create helpdesk accounts.
» Users can both open and closed tickets from their accounts.
» Import your Password Protector database into the program.
» Allow users to rate F.A.Q. and Knowledgebase entries.
» Ban abusive users from creating tickets and live support sessions.
» Lost password recovery utility for user helpdesk accounts.
» Fully template based for seamless web site integration.
» Company and staff member to do lists.
» Integrate tickets, live chat, FAQ, and knowledgebase into a single helpdesk.
» Cache of common questions for quick replies to common user questions.
» Helpdesk search utility.
» Pre-designed, generic, templates for plug-and-play usage.
» Personal options for each staff member.
» Create unlimited departments and sort staff by department.
» Restrict cross-department functionality.
» Built-in staff emailing utility!
» Survey users concerning their experience with support.
» Prevent HTML content from being posted to tickets.
» Import your Password Protector v6.3 database into the program.
» Well organized admin control panel to ensure easy program management.
» Easily select your desired date format for all dates.
» Full 65-Page owner's manual (PDF).
» Fully template based for seamless web site integration.
» Control virtually all facets of the program!
» 6 months of updates and online support.
The following features are limited to Support System Deluxe customers only:
» 2 Years of upgrades and support
» 10 Telephone support cases
» 1 Hour of custom programming
